Last updated: 02 October 2025
Definitions
“ServvBot,” “we,” “us,” or “our” means ServvBot, a British Columbia sole proprietorship operating from 123 Main Street, Vancouver, BC.
“Services” means our AI-powered receptionist and chat-bot platform made available via servvbot.com and any related APIs or mobile interfaces.
“Customer,” “you,” or “your” means the business entity that accepts these Terms.
“Content” means any text, images, audio, files, or other data you upload or transmit to the Services.
“Output” means any text, audio, or other material generated by the AI and returned to you through the Services.
Eligibility & Intended Users
The Services are offered only to businesses that provide home-services (HVAC, plumbing, landscaping, cleaning, etc.) and that are legally formed under the laws of their jurisdiction. You must be at least 18 years old and have authority to bind the business. We may refuse service to any competitor or to any user for any lawful reason.
Account Registration
You must provide accurate, complete registration information and keep it updated. You are responsible for all activities that occur under your account credentials. Notify us immediately at [email protected] of any unauthorised use or security breach.
Payment & Subscription Terms
a. Fees – Subscription plans and one-time add-ons are listed on our pricing page. All amounts are in Canadian dollars unless otherwise stated.
b. Free Trial – One free trial per Customer is allowed. At the end of the trial we will bill the card on file unless you cancel earlier.
c. Billing Cycle – Monthly, in advance. Charges are non-refundable except as required by law.
d. Failed Payment – If a charge fails we may suspend or delete your account after seven (7) days’ notice.
e. Price Changes – We may change fees upon 30 days’ notice. Continued use after the change constitutes acceptance.
License to Use the Services
Subject to these Terms and timely payment, we grant you a limited, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes during the Subscription Term.
Ownership & IP
a. Your Content – You retain all right, title, and interest in Content you upload. You grant ServvBot a worldwide, royalty-free licence to host, copy, display, and process Content solely for providing, improving, and supporting the Services. This licence survives termination solely for the purpose of backing-up or auditing data for 30 days, after which we will delete it.
b. Output – We assign to you all right, title, and interest in Output that we generate for you, subject to these Terms and our underlying rights in the Services.
c. Feedback – If you provide suggestions or feedback we may use them without restriction or compensation.
d. Services & Marks – All software, trademarks, trade names, and look-and-feel of the Services are owned by ServvBot or its licensors.
AI Acceptable Use & Fair-Use Rules
You may not:
i. use the Services to create or disseminate spam, deep-fakes, hate speech, harassment, or content that violates any law or third-party right;
ii. submit personally identifiable information of consumers unless you have all necessary consents and a lawful basis;
iii. use Output as regulated advice (legal, medical, financial) without independent verification;
iv. reverse-engineer, scrape, or attempt to extract underlying models or weights;
v. exceed 1,000 API calls per minute or monthly token limits associated with your plan (whichever comes first).
We may throttle or suspend accounts that exceed fair-use limits.
Prohibited Conduct (General)
You agree not to:
• upload viruses or malicious code;
• interfere with or disrupt the integrity or performance of the Services;
• probe, scan, or test the vulnerability of any ServvBot system;
• infringe or misappropriate any third-party intellectual-property right;
• use the Services in any manner that would violate the laws of Canada, the United States, or any other relevant jurisdiction.
Confidentiality
“Confidential Information” means non-public information disclosed by either party that is designated confidential or that a reasonable person would understand to be confidential. The receiving party will: (i) use Confidential Information only to fulfil its obligations under these Terms; (ii) protect it with the same degree of care it uses to protect its own confidential information of like importance, but no less than reasonable care; and (iii) not disclose it to any third party except to employees or contractors with a need to know and under written confidentiality obligations. These obligations survive for three (3) years after termination.
Suspension & Termination
We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees when due, or if required by law. Otherwise we may suspend or terminate for any reason upon 30 days’ notice. You may cancel your subscription at any time through the dashboard; cancellation is effective at the end of the then-current billing period and no refunds are provided. Upon termination we will delete or anonymise your Content within 30 days except as required for legal or audit purposes. Sections that by nature should survive (IP, confidentiality, liability, indemnity, governing law) will survive.
Warranties & Disclaimers
We warrant that: (i) we have the right to provide the Services; and (ii) we will use industry-standard efforts to maintain the Services. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES AND OUTPUT ARE PROVIDED “AS-IS.” WE MAKE NO OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR ERROR-FREE, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR BUG-FREE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING OUTPUT BEFORE USE OR PUBLICATION.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVVBOT’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES YOU PAID TO SERVVBOT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT SHALL SERVVBOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Indemnification
You agree to defend, indemnify, and hold harmless ServvBot and its affiliates, officers, directors, employees, and agents from and against any third-party claims, demands, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) your Content or Output; (ii) your breach of these Terms; or (iii) your violation of any law or third-party right.
Governing Law & Dispute Resolution
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration under the British Columbia Arbitration Act in Vancouver, BC before a single arbitrator. The arbitration shall be confidential and conducted in English. EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION OR CLASS-WIDE ARBITRATION. Nothing in this Section prevents either party from seeking injunctive relief in a court of competent jurisdiction to prevent imminent harm.
Export Compliance & International Users
You represent that you are not located in a country subject to Canadian or U.S. government embargo or designated as a “terrorist supporting” country and that you are not listed on any Canadian or U.S. government list of prohibited or restricted parties. You are responsible for ensuring that your use of the Services is legal in the jurisdiction where you operate.
Updates to These Terms
We may modify these Terms at any time. We will post the updated Terms on this page and, if the changes are material, provide notice via e-mail or in-app notification. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
Miscellaneous
• Entire Agreement – These Terms constitute the entire agreement between you and ServvBot regarding the Services and supersede all prior or contemporaneous agreements.
• Assignment – You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all assets.
• Severability – If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.
• Waiver – No waiver by either party of any breach or default will be deemed a waiver of any preceding or subsequent breach or default.
• Force Majeure – Neither party shall be liable for any delay or failure to perform due to events beyond its reasonable control.
Contact
For questions about these Terms, please contact:
ServvBot Legal
123 Main Street, Vancouver, BC, Canada
E-mail: [email protected]